Business Banker (ABA)
Job ID7178
Location Nigeria
Division Personal and Business Banking
Position Category Corporate Banking
Employment Type Full Time - Permanent
Shift No
Regulatory Approval Yes
Position Description
Job Purpose:
To provide a basic, branch-based business
banking sales and service facility to a portfolio of small business customers
requiring uncomplicated and standardized financial product solutions
KEY ACCOUNTABILITIES:
•Explain, promote and sell a range of
appropriate Stanbic IBTC product offerings and solutions that meet the
financial needs of small business customers.
•Selling includes acquiring and opening new
business accounts (walk-in customers)
•Cross-selling additional products &
services to existing customers (walk-in customers, during pro-active telephone
conversations).
•Identifying sales leads for associate
company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking
(Business Online); Card; etc.
•Mining existing customer data to identify expansion
and/or additional business opportunities.
•Identifying opportunities to migrate
top-end customers.
•Providing a central “no-frills”
(information/ query handling) service point for a portfolio of small business
customers.
•Performing a liaison role between
customers and back - office service fulfillment and credit functions.
•Interacting with clients and conducting
needs analyses to assist clients to better understand their financial
requirements.
•Accurately and efficiently processing
customer mandates/ documentation requirements for banking facilities.
•Educating clients regarding the parameters
and routine procedures governing standard SME product and service offerings to
ensure the correct customer behavior and product usage.
•Advice given to customers should benefit
both the customer and Standard Bank. Wrong and unprofitable customer behavior
should not be encouraged.
•Explain credit loan facility options and
qualifying criteria to customers.
•Support customers in the completion of
credit application information requirements e.g. personal balance sheets, cash
flow statements, financial statements and management accounts.
•Process scored credit applications within
the confidential limit of authority and BRI scores.
•Notify customers regarding the approval of
credit loan facilities.
•Conduct a needs analysis to identify
customer needs effectively when opening new accounts or giving product advice,
in line with Financial Advisory and Intermediary Service Act license
categories.
•Adhering to record keeping requirements as
outlined by CBN and the Nigeria Financial Intelligence Unit (NFIU)
Manager, Service Centre - UMUAHIA
Job ID7174
Location Nigeria
Division Personal and Business Banking
Position Category Customer Relationship
Management
Employment Type Full Time - Permanent
Shift No
Regulatory Approval Yes
Position Description
Job Purpose
Ensure that customers consistently receive
a high quality service by efficiently managing, developing and using all
available resources (i.e. staff, systems and processes) and ensuring that a
strong, customer-focused service culture becomes entrenched in the service centres.
To ensure that customers are migrated to more appropriate and
cost-effective channels, that cross-selling opportunities are identified and
actioned, based on customer needs.
Proactively identify and assess the risks faced by the centres and
reduce the overall exposure by maintaining an effective system of controls.
Ensure the effective rollout of change management initiatives to the service
centres. Maintain a high level of integrity and ethical standards.
Manager, Service Centre - ONITSHA
Job ID7170
Location Nigeria
Division Personal and Business Banking
Position Category Customer Relationship
Management
Employment Type Full Time - Permanent
Shift No
Regulatory Approval Yes
Position Description
Job Purpose
Ensure that customers consistently receive
a high quality service by efficiently managing, developing and using all
available resources (i.e. staff, systems and processes) and e
nsuring that a
strong, customer-focused service culture becomes entrenched in the service centres.
To ensure that customers are migrated to more appropriate and
cost-effective channels, that cross-selling opportunities are identified and
actioned, based on customer needs.
Proactively identify and assess the risks faced by the centres and
reduce the overall exposure by maintaining an effective system of controls.
Ensure the effective rollout of change management initiatives to the service
centres. Maintain a high level of integrity and ethical standards.
SERVICE CENTRE MANAGER (Saki)
Job ID7173
Location Nigeria
Division Personal and Business Banking
Position Category Sales & Marketing
Employment Type Full Time - Permanent
Shift No
Regulatory Approval Yes
Position Description
Job Purpose:
Ensure that customers consistently receive
a high quality service by efficiently managing, developing and using all
available resources (i.e. staff, systems and processes) and ensuring that a
strong, customer-focused service culture becomes entrenched in the service
centre. To ensure that customers are migrated to more appropriate and
cost-effective channels, that cross-selling opportunities are identified and
actioned, based on customer needs. Proactively identify and assess the risks
faced by the centres and reduce the overall exposure by maintaining an
effective system of controls. Ensure the effective rollout of change management
initiatives to the service centres. Maintain a high level of integrity and
ethical standards.
Head: Commercial Banking
Job ID7169
Location Nigeria
Division Personal and Business Banking
Position Category Client & Business
Solutions
Employment Type Full Time - Permanent
Shift No
Regulatory Approval Yes
Position Description
Job Purpose
Support the Director: Business Banking in
achieving the key PBB and Business Banking objectives by both influencing and
ensuring the optimal execution and implementation of the relevant customer
value propositions, segment /business strategies and related initiatives for
the Commercial Banking Segment with the primary objective of optimising both
customer experience and economic profit.
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