Job Title: Senior Manager, Customer Insight & Information Management
Department: Marketing and Strategy
Location: Lagos
Department: Marketing and Strategy
Location: Lagos
JOB DESCRIPTION:
Manage and quality assure the work produced by the market research and customer knowledge teams
Develop and execute continuous improvement plan for research and customer knowledge
Manage operational responsibility for assuring that all data within the enterprise data warehouse is as correct as possible. Where issues occurs, responsible for creating a plan to resolve the issue and managing the execution of this plan
Ensure quality assurance on research produced by the market research team and for providing strategic direction on the research plan/ schedule.
Identify areas for improvement within the department and develop and execute plans to resolve issues
Review industry good practices and implementing them where appropriate
Gather resources for any emergency and ad hoc reports required by executives
Maintain High quality of the meta data management for all business rules within MTN
Manage ad hoc projects as directed by GM/CMO
Develop and execute continuous improvement plan for research and customer knowledge
Manage operational responsibility for assuring that all data within the enterprise data warehouse is as correct as possible. Where issues occurs, responsible for creating a plan to resolve the issue and managing the execution of this plan
Ensure quality assurance on research produced by the market research team and for providing strategic direction on the research plan/ schedule.
Identify areas for improvement within the department and develop and execute plans to resolve issues
Review industry good practices and implementing them where appropriate
Gather resources for any emergency and ad hoc reports required by executives
Maintain High quality of the meta data management for all business rules within MTN
Manage ad hoc projects as directed by GM/CMO
JOB CONDITIONS: Normal MTN Office conditions, valid drivers license Regional travel
REPORTING TO: GM, Business Intelligence
REQUIRED SKILLS: 12 years work experience of which includes
REPORTING TO: GM, Business Intelligence
REQUIRED SKILLS: 12 years work experience of which includes
6 years in Marketing and 4 years in a managerial role
Experience of managing a portfolio of projects to tight deadlines
2 years experience in business objects or similar enterprise scale reporting tool
Experience of managing a portfolio of projects to tight deadlines
2 years experience in business objects or similar enterprise scale reporting tool
EMPLOYMENT STATUS: PERMANENT
QUALIFICATION: B.Sc in either Marketing, any Social Science, Computer Science
QUALIFICATION: B.Sc in either Marketing, any Social Science, Computer Science
This vacancy expires on December 2nd 2010
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