Job Number: 1297586
Location: Nigeria
Qualifications/Requirements:
• Prior work experience in customer service, logistics, marketing/ sales or field service
• Strong oral and written communication skills
• Accomplishments, which reflect teamwork, integrity, responsibility, accuracy and speed
• Ability to handle multiple tasks simultaneously
• Computer proficient, including working knowledge of Oracle
• French language fluency
Essential Responsibilities
• Manage all aspects of non-technical Customer Support from order entry to receivables, minimizing transactional defects through the OTR cycle
• Manage customer priorities to deliver orders on-time to meet customer needs
• Provide superior service through daily interaction with internal support and external customers
• Manage repair and return, track and ensure availability of customer core returns for UX material
• Coordinate export shipments with ESG/Ryder to meet customer delivery requirements
• Contribute to positive trends in delivery performance and customer satisfaction metrics
• Participate in customer issue resolution to include Issue Track utilization
• Lead or contribute to process-improvement projects that enhance customers’ experience with GE
• Order management via pitcher/ catcher connection with customer service in region (order priorities, schedule dates, want dates and expediting)
• Consistently work to improve the work processes by reporting the defects and work on corrective actions
• Desired Characteristics
• Desired Characteristics
• Locomotive, mining or heavy equipment product knowledge
• GE work experience
• Greenbelt Certification
Application Deadline: 19th February, 2011
How to Apply
Interested and qualified candidates should follow link below to apply online.
Click here to apply online
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