Huawei Technologies is a leader in providing next generation telecommunications networks for operators around the world. The company is committed to providing innovative and customized products, services and solutions to create long-term value and potential growth for its customers.
Huawei’s products and solutions cover wireless products (HSDPAlWCDMNEDGEIGPRS/GSM, CDMA2000 IxEV -DO/CDMA2000 IX, Wi MAX) core network products (IMS, Mobile Soft switch, NGN), network products(FTTx, xDSL, Optical, Routers, LAN SWitch)” application and software(IN, mobile data service, BOSS), as well as terminals(UMTS/CDMA). Major products are based on Huawei’s self-designed ASIC chips and shared platforms to provide high-quality and cost-effective products and solutions with quick response.
Job Title: Manage Services Transition & Solution Expert (SME)
Department: Managed Services Team of Software Service Department
Location: West Africa Region (Lagos)
Expected areas of expertise:
• Leads and facilitates the organizational unit, with the full responsibility of all personnel management aspects.
• Ensures operational efficiency and right focus by connecting business issues and organizations operating procedures.
• Drives customer satisfaction proactively in own area.
Requirements:
• Hands-on experience of implemen1ing CMMI framework and Project management process setup initiatives.
• Exposure on working at remote – onsite knowledge transition tools
• Transition process setup knowledge and understands clear Transition workflow and methodology.
• Understands Key elements of Transition
• Engagement Governance Model execution and setup
• Good understanding of operator business drivers and technologies in telecom/IT services domain
• Total 10+ years with minimum 5-6 years experience in selling up Engagement Governance model in IT/ Telecom services domain
• Transition Project Experience including Transfer Management (People & Asset Transfer), OSSIIT Tools Readiness, Process Design is a must for project delivery with at least 2-3 Telecom BSS! IT Projects successfully delivered
• Customer consulting & project handling experience.
• MBA with BE I BTECH in IT/ Telecom. PMP, CSQN ITIL certification will be an added advantage.
Responsibilities:
• Defining On site Vs Remote Governance Model to manage and oversee remote – onsite split for cost efficiencies.
• Ensure business and engagement goals alignment and setup process to provide acceptance decisions for remote and onsite work.
• Align engagement objectives to stakeholders and to define processes and Guidelines on Knowledge Transition from Onsite to remote
• Quality process and business process Analysis and support CMMI evaluation and implementation
• As Subject Malter Expert (SME) needs to provide support for MS delivery projects in Establishment, Transition and/or Transformation. Ensure the delivery strategy and directive alignment and build a strong and sustainable MS operations.
• Manage and/or coordinate a matrix team for MS transition deliverables\products including change management, service Operation processes design, Service KPI and SLAs, project governance model. OSS system and tools development and implementation, HR team with Terms & Conditions of Service, and Contract Management, and Training team.
• Provide support in processes Improvement Design and Implementation including training operations and help desk teams as needed.
• Provide support for regional MS bidding projects. Participate in senior customers’ meetings and presentation, Due Diligence exercise, contract negotiation and risks review.
• Consolidate support the preparation of training materials and case studies to share with the MS organization and facilitate Knowledge transfer sessions.
Personal Attributes:
• Dynamic & resourceful. fast learner and possess ability to deliver quality results independently and self motivated
• Highly credible with the ability to influence both internally with colleagues and externally with clients. : Strong analytical, organizational and project management skills
• Possess effective communication & good presentation skills
• Excellent project management experience with good track record. Candidates possess full working knowledge of PMP or equivalent, eTOM, ITIL or TL9000.
• Must have managed teams of 50+ employees
General Requirements for the position;
• Experience in a Telecom Engineering Company, Telecoms Vendor or ICT is preferred and is of top-priority.
• Bachelor Degree in Electrical, Computer Science or telecommunications Engineering or relevant Degree as applicable
• Good Customer service orientation, communication skills, good team spirit and has ability to work independently.
• Should be ready to work under pressure in all kind of working condition.
• Proficient in Microsoft office (word, excel and PowerPoint)
• Applicants should be open to learning new skills and technology
• Self-motivated, flexible, enthusiastic and fluent in English both oral and written.
• Must be ready for international project to the other African countries.
• Successful applicants should be Goal Oriented with good interpersonal and communication skills, and be a very good team player.
• The successful applicant should be good at information gathering and analysis.
Mandatory Experience in the following domains is compulsory for positions 1-3 in Telecom BSS, Telecom Billing, CRM, Business Intelligence, Mediation, Revenue Assurance, IN or OCS, Telecom Operator’s Call Center Operation, e TOM Framework and Telecom Corporation IT
Method of Application
All applications must be sent via email to Juliet.okon@huwaei.com and must be received not later than 15th March 2011. Applicants should specify on their applications and CV’s the Job title, Job Code and the Job Position they are applying for and should save their C.V with their names and job title. All applications that do not follow the instructions above will be disqualified.
No comments:
Post a Comment