Job Number: 1309178
Business GE
Energy
Business Segment: Energy - Energy Services
About Us: GE
is a diversified technology, media and financial services company, dedicated to
creating products that make life better. From aircraft engines and power
generation to financial services, medical imaging, television programming and
oil and gas. GE operates in more than 100 countries and employs over 300,000
people worldwide (www.ge.com)
In an effort to help Nigeria meet its
growing demand for electricity, GE has supplied over 100 gas turbines to the
country. From our custom solutions in the oil & gas, energy and healthcare
industries to our local inspection and servicing facilities, GE has fostered
growing relationships with both the government and private business sectors,
helping the country reach its potential. (www.ge.com/ng)
Posted Position Title: Lead Customer Service Engineer
Career Level: Experienced
Function Services
Function Segment: Field Services
Location: Nigeria
Relocation Assistance No
Role Summary/Purpose: The Lead Customer Service Engineer
demonstrates leadership in communicating business goals, programs, and
processes for an area or business segment. In this role you will utilize your
experience or expertise to solve problems, develop and execute objectives for
self and others, and have the ability to effect short-term and some long-term
business goals.
Essential Responsibilities Provide local business ownership in
assigned areas
Provide and direct the performance of
quality field engineering services to all (internal and external) employees in
assigned areas
Aggressively promote services sales to grow
business in the area
Assist with proposals, including market
intelligence on pricing, work-scope, terms and conditions
Participate in business planning including
budgeting / staffing / forecasting / cost control
Establish and maintain business
relationships with area customers, pole sales resources, and other GE
businesses to enhance position in marketplace
Assist in individual development of
assigned personnel through coaching, counseling, training assignments and
business exposure
Perform field engineering service work to
properly serve the local customers
Provide the leadership to balance customer
service satisfaction
Develop and capture technical problem
solving knowledge, communicating with other organizations to enable effective
resolution of customer problems and inquiries
Provide front-line technical response to
inquiries received by the customer response center, identifying potential
problems and coordinating troubleshooting activities with numerous internal
organizations
Identify product failures and assist in
identifying possible root causes
Manage communication among internal
organizations and customer personnel to ensure effective product support and
customer satisfaction
Distribute information on customer issues
so that all members of customer support team share common understanding and
objectives
Qualifications/Requirements: Bachelors degree from an accredited university
or college (or a high school diploma/GED with at least 4 years of experience in
a support or field engineering position)
At least 3 additional years of experience
in a field engineering role
At least 1 year of experience in customer
support and the development of successful customer relationships
Desired Characteristics Bachelor of Science in Mechanical or Electrical
Engineering is preferred
Strong oral and written communication
skills
Strong interpersonal and leadership skills
PC proficiency
Team leader in a dynamic, energetic, and
proactive environment
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